Technical Support Associate
The Technical Support Associate will serve as the main point-of-contact to the company’s client base for all technical support-related issues. The ideal candidate will have exceptional customer focused skills as well as the ability to communicate effectively with staff and internal customers. It must be able to communicate with and provide support for eye care professionals both domestically and internationally.
-Responds to telephone calls, emails and personnel requests for technical Department
-Provides support to end users and distributors on a variety of basic technical issues
Including but not limited to the functioning of the machine, spare parts, warranty inquiries, etc
-Maintains good casework for all support calls by documenting, tracking and monitoring issues to ensure resolution within the deadline. Proficient with CMR software, preferably NetSuite or Oracle
-Been able to perform basic troubleshooting of medical devices, documents issues or complaints, create technical cases, detailed description of the issue, and assign cases to corresponding engineers.
-Crete Sales Orders, Purchase Order, Generates Shipping labels and other logistic tasks such as packing and shipping items
Perform simple repair of ophthalmic devices
Check medical devices and medical furniture for QC standards
Excellent communication skills, verbal and written
Fluent in English and Spanish
Basic knowledge of electronics
Highly organized and detailed oriented