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Technical Support Associate

Location : Doral FL
Job Type : Direct Hire
Hours : Full Time
Required Years of Experience : 2+
Travel : No
Relocation : No
Job Industry : Manufacturing

Job Description :

The Technical Support Associate will serve as the main point-of-contact to the company’s client base for all technical support-related issues. The ideal candidate will have exceptional customer focused skills as well as the ability to communicate effectively with staff and internal customers. It must be able to communicate with and provide support for eye care professionals both domestically and internationally.


 


Responsibilities


 


-Responds to telephone calls, emails and personnel requests for technical Department


 


-Provides support to end users and distributors on a variety of basic technical issues


Including but not limited to the functioning of the machine, spare parts, warranty inquiries, etc


 


-Maintains good casework for all support calls by documenting, tracking and monitoring issues to ensure resolution within the deadline. Proficient with CMR software, preferably NetSuite or Oracle


 


-Been able to perform basic troubleshooting of medical devices, documents issues or complaints, create technical cases, detailed description of the issue, and assign cases to corresponding engineers.


 


-Crete Sales Orders, Purchase Order, Generates Shipping labels and other logistic tasks such as packing and shipping items


 


Additional responsibilities


Perform simple repair of ophthalmic devices


Check medical devices and medical furniture for QC standards


 


 


 


Required Qualifications :

Qualification


Excellent communication skills, verbal and written


Fluent in English and Spanish


Basic knowledge of electronics


Highly organized and detailed oriented  


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