Location : Chicago, IL

Job Type : Direct Hire

Hours : Full Time

Required Years of Experience : 5

Required Education : Bachelor

Travel : No

Relocation : No

Essential Duties and Key Responsibilities:
• Develop and implement new associate incentive programs designed to maximize associate behavior and performance to optimize the customer experience.
• Drives the design and management of sales incentive compensation programs including plan design (component weightings), financial modeling, performance scorecards, and recognition programs.
• Manages expense forecasting of large-scale incentive programs (associates & agents) and works with Finance teams to allocate appropriate budget annually.
• Evaluate opportunities for increased associate engagement generated through marketing and sales organizations.
• Develop business cases for new associate incentive programs including investment requirements, revenues, and costs; assess competitive positioning; work with cross-functional teams to define high level operational requirements. Make recommendations on those opportunities.
• Understand industry developments, competitor incentive plans and positioning, and trends in associate behavior and incentives.
• Assist other functional areas in the planning and preparation for new products and services to ensure a successful adoption of associate behaviors necessary for the success of the business.
• Maintain expertise on incentives and performance management through training and research. Designs sales incentive training and education programs for the sales force.
• Manages sales effectiveness policies/procedures and updates when necessary.
• Formally communicates and regularly reinforces all sales incentive plan changes (design, process, weighting, plan rules, etc.).
• Is knowledgeable and involved with any project that requires sales incentive information or participation.
• Performs other duties as assigned.
• Travels as necessary.

Minimum Experience and Educational Requirements:
• Minimum of 5 years incentive compensation experience required, with specific sales compensation experience.
• Experience developing and implementing successful incentive strategies for a diverse workforce required.
• Strong preference to MBA and/or equivalent work experiences with BA/BS Business or Organizational Behavior undergraduate degree.
• Ability to remain flexible and adaptable in a fast-paced environment required.
• Experience in wireless industry a plus.
• Experience in developing business cases for executive management.
• Ability to work independently and within team with strong problem solving skills
• Demonstrated aptitude for understanding technology and its integration with performance management.
• Advanced experience with standard MS Office applications (Excel, Word, Power Point, etc.)
• Strong strategic and analytical skills needed. Strong financial acumen necessary.
• Excellent oral and written communication skills.
• Effective organizational/project management and interpersonal skills required.