Location : Chicago, IL
Job Type : Direct Hire
Hours : Full Time
Required Years of Experience : 5
Required Education : Bachelor
Travel : No
Relocation : No
Job Description :Essential Duties and Key Responsibilities:
Develop and implement new associate incentive programs designed to maximize associate behavior and performance to optimize the customer experience.
Drives the design and management of sales incentive compensation programs including plan design (component weightings), financial modeling, performance scorecards, and recognition programs.
Manages expense forecasting of large-scale incentive programs (associates & agents) and works with Finance teams to allocate appropriate budget annually.
Evaluate opportunities for increased associate engagement generated through marketing and sales organizations.
Develop business cases for new associate incentive programs including investment requirements, revenues, and costs; assess competitive positioning; work with cross-functional teams to define high level operational requirements. Make recommendations on those opportunities.
Understand industry developments, competitor incentive plans and positioning, and trends in associate behavior and incentives.
Assist other functional areas in the planning and preparation for new products and services to ensure a successful adoption of associate behaviors necessary for the success of the business.
Maintain expertise on incentives and performance management through training and research. Designs sales incentive training and education programs for the sales force.
Manages sales effectiveness policies/procedures and updates when necessary.
Formally communicates and regularly reinforces all sales incentive plan changes (design, process, weighting, plan rules, etc.).
Is knowledgeable and involved with any project that requires sales incentive information or participation.
Performs other duties as assigned.
Travels as necessary.
Required Qualifications :Minimum Experience and Educational Requirements:
Minimum of 5 years incentive compensation experience required, with specific sales compensation experience.
Experience developing and implementing successful incentive strategies for a diverse workforce required.
Strong preference to MBA and/or equivalent work experiences with BA/BS Business or Organizational Behavior undergraduate degree.
Ability to remain flexible and adaptable in a fast-paced environment required.
Experience in wireless industry a plus.
Experience in developing business cases for executive management.
Ability to work independently and within team with strong problem solving skills
Demonstrated aptitude for understanding technology and its integration with performance management.
Advanced experience with standard MS Office applications (Excel, Word, Power Point, etc.)
Strong strategic and analytical skills needed. Strong financial acumen necessary.
Excellent oral and written communication skills.
Effective organizational/project management and interpersonal skills required.